INTEGRATED CLOUD-BASED BUSINESS COMMUNICATIONS
Communications solutions that allow businesses of all sizes, from SMBs to large enterprises, to reinvent the way they communicate, collaborate and interact with their customers through omni-channel experiences, with messaging, voice and video collaboration, and customer engagement offerings.
REINVENTING BUSINESS COMMUNICATIONS
USHERING IN THE AGE OF ENTERPRISE MOBILITY
Today’s workforce is predominantly mobile. Office desks are vacant 50 to 60 percent of the time. Half of the global workforce uses personal mobiles as their primary communications device, and 80% of the global workforce is deskless, composed of first-line workers from industries such as agriculture, education, healthcare, retail, hospitality, manufacturing, transportation and construction. In fact, these 8 deskless industries employ 2.7 billion workers worldwide.
Workers are used to cutting-edge consumer communication applications and are expecting the same level of experience when interacting with a business. However, outside of in-person activities, most businesses interact with their customers over the phone, which is a disturbing thought for a business owner once they learn that half the time a customer calls a business the call is not answered, and that 80% of those callers will not leave a voicemail.
If we add to the mixture that customers are asking businesses to reply to their messages, the need for modern, omni-channel business communications solutions becomes clear.
A MODERN COMMUNICATIONS FRAMEWORK
OMNI-CHANNEL CLOUD COMMUNICATIONS
Mobile Business Fabric, by Mavenir Enterprise, is a framework of integrated business solutions for businesses of all sizes that are looking to move their communications to the cloud and enable the next generation of customer engagement experiences, with APIs, automation, integration to business processes and feature rich capabilities that enable deskless, mobile workers to collaborate more efficiently from anywhere, anytime.
Mobile Business Fabric integrates voice, video, collaboration, RCS and SMS messaging, OTT/social messaging, voicemail, intelligent voice recognition (IVR), artificial intelligence (AI), chatbots, SpamShield™ and digital enablement components into a secure, carrier-grade cloud offering that is delivered to the market via mobile network operators (MNOs) and channel partners.
MODERNIZING CUSTOMER SERVICE EXPERIENCES
OMNI-CHANNEL CONTACT CENTER AS A SERVICE
Mobile Business Contact is a cloud-hosted, contact center as-a-service (CCaaS) solution that releases service experts from being bound to a desk or physical location and enables anytime, anywhere customer service.
UNIFIED COMMUNICATIONS AND COLLABORATION AS A SERVICE
Mavenir Connect is a cloud-hosted, unified communications and collaboration as-a-service (UCaaS) for B2B and B2C communications including voice, video, messaging, web collaboration, screen sharing and more.