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by Andy Watson

When businesses miss calls, they are missing opportunities

Did you know that half the time a potential customer calls a business, the call isn’t answered? Did you know that 80% of those callers will not leave a voicemail? Consumers don’t want to wait for someone to return their call because patience is scarce these days. The sun set...


by Carlos Aragon

Customers want to message businesses, are they prepared?

People’s need to communicate has driven a fast evolution of communication tools over the last 150 years. From messengers, to mail, and telegraphs, until the telephone made bi-directional human long-distance possible. The convenience brought by the telephone quickly made it a great tool for customer engagement, but for a long...