Mobile-Business-Contact-White

MODERNIZING CONTACT CENTER TO DELIVER MOBILE CUSTOMER SERVICE EXPERIENCES

Cloud Based Contact Center as a Service (CCaaS) for Businesses of All Sizes

FUTURE PROOF CUSTOMER ENGAGEMENT

ENABLING A MOBILE AND DISTRIBUTED WORKFORCE

Today, more than ever, businesses need innovative solutions that allow their service experts flexible access regardless of their location. Businesses depending on legacy, on-premise contact centers are struggling to adapt to the new reality.

Mavenir is addressing today’s business challenges with a new mobile customer experience capability that enables service experts to access the system remotely, using any mobile or fixed phone line for voice and a low-bandwidth web-based console for omnichannel interactions. 

MAVbiz Care is a cloud-hosted, contact center as-a-service (CCaaS) solution that mobilizes the customer experience for businesses by releasing customer contact center service experts from being bound to a desk or physical location, and enabling anytime, anywhere customer service.

INFOGRAPHIC

BUSINESSES NEED ADVANCED CUSTOMER ENGAGEMENT AND RETENTION

Conventional business tools (a single voice line, hunt groups) are not sufficient for retaining existing customers and attracting new ones. Mavenir has designed MAVbiz Care to answer these needs, so businesses can evolve to better serve customers now, and in the future as new needs arise.

FAST AND EASY TO DEPLOY

A BETTER CUSTOMER
SERVICE EXPERIENCE

Enables businesses of all sizes to leverage contact center technology to enhance customer acquisition and minimize customers lost

Omnichannel for Better Service Continuity, Customer Experience and Retention

Better Business Availability and Tracking of Customer Interactions

Flexible and Affordable for Better Expense Control

Fast and Easy to Use Software as a Service Solution with Nothing to Deploy!

EMPOWERING A MOBILE WORKFORCE

MAVbiz Care provides the tools to enable distributed and flexible work arrangements that allow employees to better serve customers, whether that employee is a dedicated customer service representative or a product or service expert that provides ad-hoc customer assistance to help close a deal.

Simple IVR Builder

Build your own rules to handle incoming calls based on employee skills

Flexible Connectivity

WebRTC built-in, IP phone, route to landline or mobile, low bandwidth console

Cost-Efficient

Flexible pay-as-you-grow model

Simple Integration

Connect with CRMs, AI platforms and other tools

Analytics and Reporting

Monitor performance metrics, customer trends, etc.

Omnichannel

Seamless customer interactions with voice, email, live chat, SMS and social networks

WHITEPAPER 

SEE HOW TO MOBILIZE THE CUSTOMER SERVICE EXPERIENCE! 

Learn about the key customer engagement challenges that businesses face today and how a modern contact center solution can enable them to transform the customer service experience today and tomorrow.

Whitepaper - Mobilizing the Customer Service Experience

WHAT DO BUSINESSES NEED?

INTELLIGENT CUSTOMER
ENGAGEMENT

Businesses, particularly SMBs, need a solution that can:

  • Improve customer experience and first call resolution
  • Enhance availability and boost customer retention
  • Give customers communication options
  • Track customer interaction to assist marketing campaignsl
  • Enable expense control and costs predictability
  • Provide customer service continuity and self‑service options

WHY DO BUSINESSES LOSE CUSTOMERS?

No Customer Service Continuity

No link between channels. For example, callers forced to repeat what they already requested by email.

Poor Customer Experience

90% of customers leave after poor customer service encounters.
(Entrepeneur, 2018)

No Follow-up

68% of customers leave if they feel the company is indifferent.
(SuperOffice, 2019)

PROTECT YOUR EXISTING INVESTMENTS

FLEXIBILITY FOR CLOUD MIGRATIONS

MAVbiz Care can facilitate a full migration to the cloud for all services, including endpoints and connectivity. However, unlike competing solutions that require full migration, MAVbiz Care can also connect to the business’s existing IP-PBX infrastructure.

Rapid Cloud Migration

Deploy hybrid configurations for a faster transition

Limited Business Impact

Preserve your existing voice infrastructure investment

Custom Dial Plans

Enable 5-digit, 8-digit dialing for business users

MAVbiz Care is part of Mavenir’s framework of integrated business solutions with a focus on enabling deskless, mobile workers for businesses of all sizes—from SMB to large enterprises. It leverages decades of leadership and know-how in enabling mobile user experiences.

SOLUTION BRIEF

Contact Center as a Service

MAVbiz Care provides an anywhere, anytime omnichannel solution delivered from the cloud to provide businesses with a differentiated, modern, and cost-effective solution for customer engagement.

Mobile Business Contact

CASE STUDY

DELIVERING FASTER FOOD ORDERS

Learn how a large US-based pizza chain improved stability, accelerated response times and enabled flexible working options. including work from home, with Mavenir’s MAVbiz Care.

CASE STUDY

CAPITALIZING ON DEEP INTEGRATIONS

Learn how a leading financial services firm used the MAVbiz Care platform to ensure customers had anytime, anywhere access to their assigned service representatives, integrate seamlessly with their Zendesk CRM for 100% call tracking, all with no disruption to their existing voice infrastructure

Case Study - Capitalizing on Deep Integrations