MODERNIZING CONTACT CENTER TO DELIVER MOBILE CUSTOMER SERVICE EXPERIENCES
Cloud Based Contact Center as a Service (CCaaS) for Businesses of All Sizes
FUTURE PROOF CUSTOMER ENGAGEMENT
ENABLING A MOBILE AND DISTRIBUTED WORKFORCE
Today, more than ever, businesses need innovative solutions that allow their service experts flexible access regardless of their location. Businesses depending on legacy, on-premise contact centers are struggling to adapt to the new reality.
Mavenir is addressing today’s business challenges with a new mobile customer experience capability that enables service experts to access the system remotely, using any mobile or fixed phone line for voice and a low-bandwidth web-based console for omnichannel interactions.
MAVbiz Care is a cloud-hosted, contact center as-a-service (CCaaS) solution that mobilizes the customer experience for businesses by releasing customer contact center service experts from being bound to a desk or physical location, and enabling anytime, anywhere customer service.
INFOGRAPHIC
BUSINESSES NEED ADVANCED CUSTOMER ENGAGEMENT AND RETENTION
Conventional business tools (a single voice line, hunt groups) are not sufficient for retaining existing customers and attracting new ones. Mavenir has designed MAVbiz Care to answer these needs, so businesses can evolve to better serve customers now, and in the future as new needs arise.
FAST AND EASY TO DEPLOY
A BETTER CUSTOMER
SERVICE EXPERIENCE
Enables businesses of all sizes to leverage contact center technology to enhance customer acquisition and minimize customers lost
Omnichannel for Better Service Continuity, Customer Experience and Retention
Better Business Availability and Tracking of Customer Interactions
Flexible and Affordable for Better Expense Control
Fast and Easy to Use Software as a Service Solution with Nothing to Deploy!
EMPOWERING A MOBILE WORKFORCE
MAVbiz Care provides the tools to enable distributed and flexible work arrangements that allow employees to better serve customers, whether that employee is a dedicated customer service representative or a product or service expert that provides ad-hoc customer assistance to help close a deal.
Simple IVR Builder
Build your own rules to handle incoming calls based on employee skills
Flexible Connectivity
WebRTC built-in, IP phone, route to landline or mobile, low bandwidth console
Cost-Efficient
Simple Integration
Analytics and Reporting
Monitor performance metrics, customer trends, etc.
Omnichannel
Seamless customer interactions with voice, email, live chat, SMS and social networks
WHITEPAPER
SEE HOW TO MOBILIZE THE CUSTOMER SERVICE EXPERIENCE!
Learn about the key customer engagement challenges that businesses face today and how a modern contact center solution can enable them to transform the customer service experience today and tomorrow.
WHAT DO BUSINESSES NEED?
INTELLIGENT CUSTOMER
ENGAGEMENT
Businesses, particularly SMBs, need a solution that can:
- Improve customer experience and first call resolution
- Enhance availability and boost customer retention
- Give customers communication options
- Track customer interaction to assist marketing campaignsl
- Enable expense control and costs predictability
- Provide customer service continuity and self‑service options
WHY DO BUSINESSES LOSE CUSTOMERS?
No Customer Service Continuity
No link between channels. For example, callers forced to repeat what they already requested by email.
Poor Customer Experience
90% of customers leave after poor customer service encounters.
(Entrepeneur, 2018)
No Follow-up
68% of customers leave if they feel the company is indifferent.
(SuperOffice, 2019)
PROTECT YOUR EXISTING INVESTMENTS
FLEXIBILITY FOR CLOUD MIGRATIONS
MAVbiz Care can facilitate a full migration to the cloud for all services, including endpoints and connectivity. However, unlike competing solutions that require full migration, MAVbiz Care can also connect to the business’s existing IP-PBX infrastructure.
Rapid Cloud Migration
Deploy hybrid configurations for a faster transition
Limited Business Impact
Preserve your existing voice infrastructure investment
Custom Dial Plans
Enable 5-digit, 8-digit dialing for business users
MAVbiz Care is part of Mavenir’s framework of integrated business solutions with a focus on enabling deskless, mobile workers for businesses of all sizes—from SMB to large enterprises. It leverages decades of leadership and know-how in enabling mobile user experiences.
SOLUTION BRIEF
Contact Center as a Service
MAVbiz Care provides an anywhere, anytime omnichannel solution delivered from the cloud to provide businesses with a differentiated, modern, and cost-effective solution for customer engagement.
CASE STUDY
DELIVERING FASTER FOOD ORDERS
Learn how a large US-based pizza chain improved stability, accelerated response times and enabled flexible working options. including work from home, with Mavenir’s MAVbiz Care.
CASE STUDY
CAPITALIZING ON DEEP INTEGRATIONS
Learn how a leading financial services firm used the MAVbiz Care platform to ensure customers had anytime, anywhere access to their assigned service representatives, integrate seamlessly with their Zendesk CRM for 100% call tracking, all with no disruption to their existing voice infrastructure
