Handling Customer Service Interactions
This session will focus on the user experience for the customer service representative, with an overview of the tools and channels available.
September 22nd
1:00pm (US Central Time)
Monitoring and Reporting
A look at the live monitoring and historical reporting features available to supervisors.
October 6th
1:00pm (US Central Time)
Configuring an Inbound Campaign
A walk through the process of setting up a new campaign and creating an Intelligent Voice Recognition (IVR) flow.
October 20th
1:00pm (US Central Time)
Mobile Customer Service Experience
An overview of the unique mobility features that enable teleworking and business continuity.
November 3rd
1:00pm (US Central Time)
Using an Outbound Campaign
An exploration of the types of automated dialers and a demonstration of an outbound campaign.
November 17th
1:00pm (US Central Time)